Terms

1. Terms of use of the site

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following Terms and Conditions. By using the Services, you are agreeing to all of the Terms and Conditions.

We do not accept any responsibility for any amendments or changes we periodically make to the information contained in our website, and we reserve the right to alter these Terms and Conditions or the information in this website at any time.

You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party as a result for your failure to do so.

Your statutory rights shall remain unaffected by these Terms and Conditions, and except in accordance with these Terms and Conditions all purchases are non-exchangeable, non-refundable and non-transferable.

2. Shipping & taxes

Please do not hesitate to contact us, should you have any queries about ordering online.

Online Customer Services: +44(0)20 7238 9572 | 9am-5:30pm GMT Monday – Friday | shopping@alicebytemperley.com

HOLIDAY SEASON ORDER DEADLINES

Please note 2pm GMT order deadlines for Christmas delivery are as follows:
– International orders, Monday 20th Dec
– EU orders, Tuesday 21st Dec
– UK & Ireland orders, Wednesday 22nd Dec
– London same day delivery, Thursday 23rd Dec
NOT SHIPPING 25th-28th Dec

Please note 2pm GMT order deadlines for New Years delivery are as follows:
– EU, UK & Ireland orders, Wednesday 29th Dec
– London same day delivery, Thursday 30th Dec
NOT SHIPPING 1st – 3rd Jan

2.1. Delivery terms

We offer a quick delivery service to over 100 countries worldwide, between 7:30am-5:30pm GMT, Monday to Friday.

LONDON – £12 – Same day
UK – From £7 – Next day 9am-5.30pm
EUROPE – From £20 – 1-3 days
REST OF WORLD – From £30 – 2-5 days

Same day deliveries are guaranteed within London for orders that have been placed before 12pm GMT (noon). Please note that if you place an order for Next day UK delivery after the cut-off time of noon on Friday, your order will be processed on Monday and delivered to you on Tuesday.

Our Premium UK service is especially recommended if you would like to have your items delivered to your home in the morning before work. However, if you will be at work at that time, choosing the Standard UK service and delivering them to your office may be a more convenient delivery option for you. As we are unable to redirect orders after dispatch, please always double check the address you give at checkout is a destination you will likely be at upon delivery. All orders will require a signature upon receipt.

Alice by Temperley offers shipping to the following countries.
ALBANIA, GREECE, PHILIPPINES, ALGERIA, GREENLAND, POLAND, ANDORRA, GRENADA, PORTUGAL, ANTIGUA, GUADELOUPE, QATAR, ARGENTINA, HONG KONG, ROMANIA, AUSTRALIA, HUNGARY, RUSSIA, AUSTRIA, ICELAND, SAUDI ARABIA, BAHAMAS, INDIA, SCOTLAND, BAHRAIN, INDONESIA, SERBIA, BARBADOS, ISRAEL, SEYCHELLES, BELARUS, ITALY, SINGAPORE, BELGIUM, JAPAN, SLOVAK REPUBLIC, BELIZE, JORDAN, SLOVENIA, BERMUDA, KUWAIT, SPAIN, BOSNIA, LATVIA, SRI LANKA, BRAZIL, LEBANON, SAINT KITTS, BRITISH VIRGIN ISLAND, LIECHTENSTEIN, SAINT LUCIA, BRUNEI, LITHUANIA, SAINT VINCENT, BULGARIA, LUXEMBOURG, SOUTH AFRICA
CANADA, MACEDONIA, SOUTH KOREA, CAYMAN ISLANDS, MALAYSIA, SWEDEN, CHINA, MALDIVES, SWITZERLAND, CROATIA, MALTA, TAIWAN, CYPRUS, MARTINIQUE, THAILAND, CZECH REPUBLIC, MEXICO, TRINIDAD TOBAGO, DENMARK, MONACO, TUNISIA, EGYPT, MONTENEGRO, TURK CAICOS, EIRE, MOROCCO, TURKEY, ESTONIA, NEPAL, UNITED ARAB EMIRATES, FAROE ISLANDS, NETHERLANDS, UKRAINE, FINLAND, NEW ZEELAND, USA
FRANCE, NETHERLAND ANTILLES, VATICAN CITY, GERMANY, NORWAY, VIETNAM, GIBRALTAR, NORTHERN IRELAND, YEMEN, GREAT BRITAIN, OMAN.

We will aim to dispatch the goods ordered as soon as possible after we have verified the availability of goods, your billing address and all the card fraud checks have been cleared. If your order has not been delivered within the timeframe specified at point of your confirmation email, we will aim to rectify the situation as quickly as practically possible.

Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will also make sure we inform you as soon as possible if any products you ordered turn out to be unavailable.

2.2. Passing of property and risk

Entitlement to the products is passed to you on the date we receive full payment for the products ordered. Legal ownership of the items will immediately revert to Alice by Temperley if we refund any such payment to you.

Once a product has been delivered to and received by you, all risk of damage to, or loss of the product shall pass to you.

Liability of returned goods shall remain with you until we receive them.

3. Terms of sale

3.1. Placing your order

Purchasing from the Site can be done by interacting with the picture gallery of products by clicking on them to see more. Note that you can zoom in on pictures by hovering with your mouse over them. Having selected the desired size and colour, simply click Add to Basket. This will bring you to your Basket overview. You can now either go back to the shop by Clicking Continue Shopping or proceed with placing your order.

In the event prolonged inactivity causes your connection to our Site to fail, your selection of items in your Basket may be lost. In the case of this happening, you will need to re-select your preferred products.

Please note that items placed in your Basket will not be reserved for you until you have confirmed and submitted your order request. This means that someone else online may buy a product you had selected for your rail if they complete the checkout process before you do. Availability of stock is not guaranteed until point of warehouse picking of stock.

Before you submit your order, you will be given the opportunity to review an order summary, check the total price of your order and correct any input errors.

Once you have made your choice and have placed your order, you will receive an email acknowledging receipt of your order. This is not a confirmation of your order. Payment will be taken upon dispatch of goods, at which point we will send out a second email confirming dispatch, you personal order reference and a FedEx tracking number. As a security precaution, a copy of the invoice and order summary listing the contents can be found in each order package.

Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will make sure we inform you as soon as possible if any products you ordered turn out to be unavailable.

3.2 Prices

Prices shown on the Site are stated in British pounds sterling, Euros and US dollars, depending on the customer location, quoted at the current rate. Please be advised that these are approximate conversions and that each current is subject to a general fluctuation depending on the exchange rate at the time it was entered.

Alice by Temperley may vary the prices listed on this website at any time and without any notice.

3.2.1. Tax, Customs and Duty

All prices indicated for UK and EC customers on our site are inclusive of UK Value Added Tax (VAT), currently set at 17.5%. Changes in VAT will be taken into account and may alter prices shown online for UK and EC customers. All prices indicated for Rest of World customers on our site are exclusive of UK Value Added Tax (VAT).

All countries are shipped to on a DDU (Delivery Duty Unpaid) basis, meaning product prices are displayed exclusive of all import duties, customs and local sales tax levied by the delivery destination country. As the recipient, you will be liable for all import duties, customs and local sales taxes imposed by the country being shipped to, payment on these is necessary in order to release your order from customs on arrival. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay.

If you are buying from outside the UK, you may also incur duties levied by the jurisdiction to which you have specified delivery. As custom rates tend to fluctuate regularly we will not quote for exact duty to be paid upon reception of goods. You can instead find an estimation of expected duty in your country on our site.

Delivery charges are calculated according to the size, weight and destination of your order. The exact delivery charges for your specific order will be listed at the end of the online checkout process before you submit your order.

3.3 Payment

It is very important that you note that the billing address you state upon checkout is an exact match of the address to which the card you are paying with is registered to. Fraud checks are set to halt any orders that fail to comply with this requirement.

You can pay for your order with Visa, Master card, American express, Delta and Switch debit cards.

All transactions on this website are processed using Secure Trading and/or PayPal, secure online payment gateways that encrypt your card details in a secure host environment

The card issuer will then perform verification checks and by consequence in the event of card refusal, we will contact you by email or phone advising you of this. We may not accept you order if an item ordered is out of stock, we are unable to obtain authorization for your payment or if we identify a product or pricing error. We also reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

3.3.1. Payment upon dispatch of delivery

We aim to dispatch all orders placed before noon (12pm) on the day of the order placement, Monday to Friday. Although we do give you an estimation of delivery time, we ask you to however allow up to five working days in the event of external factors, stock availability and payment authorisation causing eventual delays.

By UK law, we do not take payments until we have verified the availability of stock in the warehouse. You will only be charged for products which have been dispatched to you, together with the relevant delivery charges and any card processing charges.

3.3.2 Cancellations

Customer satisfaction is always our top priority and as such we handle each query on an individual basis to the best of our ability. If you notice that you accidentally made a mistake while placing your order and wish to cancel your order, call our online team for assistance.

Online Customer Services: +44(0)20 7238 9572 | 9am-5:30pm GMT Monday – Friday

3.4 Online Security

Alice by Temperley aim to minimise the threat of online fraud on our Site and therefore collaborate with UK’s leading independent payment processor, Secure Trading, a fully accredited Level 1 compliant provider – the highest level of compliance – under the Payment Card Industry Data Security Standard (PCI DSS).

To protect you against online card fraud, our payment processor uses password-protected identity-checking CVV entry and 3D secure. To ensure that your personal bank codes and data is kept safe while shopping online we also use pci dss compliance.

If the issuer of your card refuses to authorise payment we will not accept your order. In this case, we will then contact you via the telephone number you provided at point of checkout. As card fraud is a serious crime in the UK, these are security measures that are only in place for your own online safety. We thus hope you understand we rather double check the authenticity of the identity provided by our online shoppers than process fake orders.

Please visit shopsafeonline.org.uk for more info on 3D secure and safe online shopping.

4. Privacy Policy

By visiting our site, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

Alice by Temperley respects the privacy rights of its online customers and recognizes the importance of protecting the information collected about them. Our Privacy Policy states how we collect, store and use the information that you provide us with.

If you are under 16, we require that you inform a parent or guardian about Alice by Temperley’s Privacy Policy and Terms and Conditions as well as require their consent to these before registering with Alice by Temperley or placing and order with our online store.

By using a third party payment processor we ensure that your personal bank details are kept safe whilst shopping online. We thus store no bank card details on our customers. However, we do create a unique customer account for each of our online clients in order to be able to better respond to our customers’ unique needs.

4.1. What personal information we collect

When placing an order with us for the first time, you will be required to register with us and complete certain required fields on an order form. We may provide you with and/or ask you to use passwords and other means for you to be able to access certain areas of the Site such as My Account. Where we do so, it is on the condition that you shall be responsible for ensuring that such Secure Access is kept secure and confidential at all times.

Alice by Temperley uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites.) If you choose not to receive cookies, you may still utilize most of the sections on our website, including the ability to purchase items. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance.

Alice by Temperley reserves the right to amend the duration of promotions and cancel any promotions at its sole discretion any time, with or without notice.

4.2. How your information may be used

Alice by Temperley may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfil and deliver your orders as well as manage your online account. Your personal information will also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details onwards to for example third party marketing companies.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.

Where Alice by Temperley promotes special events, limited edition products or online competitions and email address data is collected, these will automatically be included in our regular newsletter subscription service. Subscribers may however unsubscribe at any time by using the unsubscribe link at the bottom of all email communication.

5. Returns

At Alice by Temperley we are committed to ensuring the highest level of service.

Whilst hoping that you are delighted with your order, if you are not perfectly satisfied with your goods we will gladly offer you a full refund or exchange. We must however stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tag still attached and in their original packaging.

Please note: goods purchased online can only be accepted as returns via our Online Boutique and will not be refunded at any of our worldwide boutiques or stockists. All returns, whether for products sold at full price or sale price, must be arranged through our Website.

Alice by Temperley proudly offers a free returns service with FedEx Express. All Returns Requests are required to be initiated within 10 days of receipt of your order. We recommend that you ensure all the items you wish to return are included in one return delivery. Subsequent returns for the same order will be accepted, however the shipping charges will be the responsibility of the customer. Please note, upon receipt of your Returns Number, you will have 3 days to dispatch your returns shipment.

FedEx will guarantee that the package arrives safely and on time. Therefore only returns sent using our chosen courier company FedEx will be accepted. Goods returned by any other means such as standard post or other courier services are not advised as Alice by Temperley cannot be liable for any loss or damage to such deliveries.

5.1. Making a Return

Note that our returns process differs slightly depending on where you live. Please take a moment to read up on

5.1.1 UK residents

Returns requests are completed online so please take a moment to log in to your personal Alice by Temperley online account. This will bring up a page listing your past orders as well as your personal details. Please note we do not store any bank card details on our site.

If you wish to return any goods, please initiate your online request within 10 days of receipt of your order. The countdown on the right-hand side of your orders summary will show you the amount of days left you have to request a return.

Please select Return Items to be taken to the Returns Request Form. Here you can select the items you wish to return by ticking the selection boxes.

By default, FedEx will pick up the returns parcel from the same address your order was delivered to. If you wish to change the place of pick up, please edit the address and any contact detail changes directly in the form. Please also select a preferred collection date. Kindly note, FedEx’s business hours for pick ups are Monday-Friday 9am-5.30pm.

Submit your Returns Request and wait for a confirmation email, restating a summary of the items being returned, your unique Returns Number as well as the collection date.

If the Returns Request has been completed correctly, you should receive our email within 1 working day. If any of the information stated in the confirmation email is deemed incorrect, please call our Online Customer Services at +44(0)20 7238 9572 to revise.

5.1.2 International residents

Returns requests are completed online, so please take a moment to log in to your personal Alice by Temperley online account. This will bring up a page listing your past orders as well as your personal details. Please note we do not store any bank card details on our site.

If you wish to return any goods, please initiate your online request within 10 days of receipt of your order. Upon receipt of your Returns Number, you will have 3 days to dispatch your shipment. The countdown on the right-hand side of your orders summary will show you the amount of days left you have to request a return.

Please select Return Items to be taken to the Returns Request Form. Here you can select the items you wish to return by ticking the selection boxes.

By default, FedEx will pick up the returns parcel from the same address your order was delivered to. If you wish to change the place of pick up, please edit the address and any contact detail changes directly in the form.

Submit your Returns Request and wait for a confirmation email, restating a summary of the items being returned as well as the Unique Returns Number issued by us.

It will be your responsibility to contact FedEx customer services, by visiting http://www.fedex.com/ and choosing your country from the drop-down list. Please then arrange a convenient pick up date and time for your returning shipment. Kindly note, FedEx’s business hours for pick ups will be dependent on your location.

Once FedEx comes to collect your parcel, you will be required to fill in an Airways bill form with the info provided from our customer services.

If the Returns Request has been completed correctly, you should receive our email within 1 working day. If any of the information stated in the confirmation email is deemed incorrect, please call our Online Customer Services at +44(0)20 7238 9572 to revise.

All returns are to be directed to ALICE BY TEMPERLEY ESHOP RETURNS, London, UNITED KINGDOM

5.2. Store Credits and Refunds

We strive to arrange for your refund within 14 days of the date of cancellation notice. All damaged, correctly returned products will be credited to the original purchaser’s credit card including sales taxes for all EU country shipments excluding shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).

If you have been given a gift that was ordered from and you wish to return to the Alice by Temperley online store, we are unfortunately unable to give you the refunded money as refunds will only be credited to the purchaser. However, you are welcome to return the undesired gift in exchange for online store credit with us. In this event please email us at shop@alicetest.wearenation.co.uk.

If you have been endorsed an online store credit, this will be given to you in the form of a numbered code. At point of checkout, please enter this code into the field for promotional codes and the system will log and recalculate your order total and the remaining store credit, should there be any residual.

5.3. Faulty Goods

Alice by Temperley prides itself on outstanding quality and design. We have an especially dedicated team who regularly conducts quality checks of stock and verify the good condition of products. If you for some reason suspect that you have received a product with some kind of flaw, we are however very keen to have a look at it ourselves. Please therefore return your product in the same way as stated above, free of charge so that we can assess, if proven flawed, and refund your card the full amount paid at purchase. In addition to this, we will refund the postage that you were charged when purchasing the item.

6. Product Care

Special care has been taken in assuring that the colour of all products on our website matches the real product colour as accurately as possible. As different computer resolutions may indicate slight variation in sharpness and clarity of the colours, we are unable to guarantee the exact product colour as seen on screen.

Where the garment is made from silk, slight variations in fabric and colour are due to the natural characteristics of the silk fibre. Subtle differences like these add to the garment’s unique quality and beauty and should not be considered faults.

Our knitted products may possess unique variances. To uphold its shape and character, please fold the knitwear; do not hang. Be gentle to your garment and cautious near sharp objects or jewellery.

Where the fabric used is labelled delicate, we would advise against your wearing heavy jewellery or accessories in the case that they damage or snag the fabric.

We further advise you to carefully read specific recommendations for dry cleaning, found on a tag inside each garment, making sure professional dry cleaners are aware of and can comply with the advised cleaning cycles and standards.

By taking greater care of your Alice by Temperley products, you can ensure their longevity.

6.1. Exclusivity

All prints, embroideries and embellishments are designed in house by Alice by Temperley and are hence exclusive property to our brand.

7. Legal Information

7.1. Copyright & Trademarks

All visual content included on the website, such as rich media, text, graphics, logos, button icons, images, audio clips, videos, digital downloads, data compilations, and software, is the property of Temperley, or its content suppliers and is protected by United Kingdom and international copyright, authors’ rights and database right laws.

The compilation of all content on this website is the exclusive property of Temperley. and is protected by United Kingdom and international copyright and database right laws.

Temperley trademarks and trade dress are not to be used in association with any product or service that is not by Temperley, or in any manner that is likely to cause confusion among our customers, or in any manner disparaging or bringing Temperley into disrepute.